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Claims

Before you file a claim,
call us first if you can.
We can help you talk through what happened, look at your deductible, and discuss the next sensible step.
Call Purvis First
This reaches Purvis Insurance, not the insurance company claim center.
When it makes sense, we can help you contact the carrier from there.

If there is immediate danger or someone is hurt, handle safety first. If it is safe, take reasonable steps to prevent more damage. Then call us as soon as you can so we can help you talk through the next step.

Why call us first

We’re here to help you make an informed decision and avoid surprises.

Talk it through

We’ll listen, ask the right questions, and help you understand your options.

Review your deductible

We’ll help you review your coverage and deductible so there are no surprises.

Decide the next step

We’ll recommend the next step that makes the most sense for your situation.

What to have ready

Having a few details ready helps us help you faster.

When it happened

The date and time of the incident.

Where it happened

The address or location of the incident.

Photos, if you have them

Clear photos of the damage, the area, and anything related.

What happened

A brief summary of what happened and the cause as you understand it.

Any estimate, report, receipt, or policy information that may help.

If the situation cannot wait

If you cannot reach Purvis and the situation cannot wait, follow these steps.

Use your resources

You can use the claim contact information on your policy documents, insurance card, carrier website, or carrier app.

Prevent more damage

Take reasonable steps to prevent more damage if it is safe to do so.

Call us when you can

We’re here to help you talk through what happened and review your options.

Not sure whether to file?
Start with a call.

We’re here to help you make an informed decision.
Call Purvis First